How can we help?
Browse common topics below or reach out directly — our team typically replies within 4 hours on weekdays.
Browse by topic
Courses & Learning
Questions about course access, lesson progress, modules, or batch schedules.
Payments & Billing
Installment plans, receipts, refund requests, or failed payment issues.
Labs & Environments
Lab not loading, terminal issues, session timeouts, or scoring problems.
Account & Access
Can't log in, email change, profile issues, or role access problems.
Certificates
Certificate generation, verification links, or LinkedIn badge issues.
Live Classes
Join link not working, recording access, or instructor absence issues.
Frequently asked questions
How do I access my enrolled course?expand_more
Go to My Courses from the sidebar. Click "Resume Lesson" on any enrolled course. Lessons gate progressively — complete each one to unlock the next.
My payment was deducted but enrollment didn't activate.expand_more
Payments can take up to 5 minutes to confirm via Razorpay webhooks. If you're still not enrolled after 10 minutes, contact us with your Razorpay payment ID.
How do lab scores work?expand_more
Scores are calculated based on time taken: starting at 100% and decreasing ~1 point per 35 seconds. The minimum is 55%. Completing all steps within the timer earns the full score.
Can I get a refund?expand_more
Yes — we offer refunds within 7 days of purchase if less than 20% of course content has been accessed. Visit our Refund Policy for full details.
How do I switch from student to instructor view?expand_more
If you have the instructor role, use the "Switch to Instructor" button at the bottom of the student sidebar, or navigate to /instructor/dashboard directly.
My certificate isn't appearing.expand_more
Certificates generate automatically once 100% of published lessons are marked complete. Check your progress on the course page. If you've completed all lessons and the certificate is missing, contact support.
Still need help?
Our support team is available Monday – Friday, 10 AM – 7 PM IST. We aim to respond within 4 hours.